Video Screencast Help
Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrades.
Please accept our apologies in advance for any inconvenience this might cause.

ServiceDesk 7.1 not working properly in IE11

Created: 28 Feb 2014 | 1 comment

We have ServiceDesk 7.1 sp2 running. Our clients have recently been upgraded from Windows XP to Windows 7, and they're running Internet Explorer 11.

Several of our users (but not all) experience odd behavior in ServiceDesk. The lists, such as "Task Assignments" and "Tickets", have black borders around the tables. When this happens, they cannot expand any collapsed part of the list. Clicking on the [+] icon next to the grouping seems to cause a postback, but it does nothing. Other users see the tables without those dark black borders, and they can expand the groupings just fine, even using the same browser version.

Does anyone have any idea what's going on and what we can do about it? We have several technicians who cannot see their tasks assignments and cannot work their tickets.

Thanks!

Operating Systems:

Comments 1 CommentJump to latest comment

TGiles's picture

Unfortunately ServiceDesk 7.1 SP 2 does not support Internet Explorer 11.