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[Servicedesk 7.1] - SLA Error

Created: 03 Dec 2012 • Updated: 07 Dec 2012 | 1 comment
brunoyep's picture
This issue has been solved. See solution.

Hi

 

When i open a incident using the location "cimcorp" of the "attachments 1" (this location don't had a SLA configurated) the date appears correct, but

when i open a incident using the location "Mater Dei" of the "attachments 2" (i am configure a SLA: warn = 2 hours, late = 8 hours) the date of the incident appears "1/1/1850".

Somebody help me?

 

Check the attachments!

Comments 1 CommentJump to latest comment

brunoyep's picture

 

Hi

I found a way and it's working.

The correct mean to do that is removing the "Mater dei SLA requirements" and work just on "Setup SLA requirements.

Bruno Bacelar

SOLUTION