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ServiceDesk 7.1 SP1 Automatic loggin With AD

Created: 09 May 2012 | 4 comments
ADG's picture

hi i am in search of generating authentication ServiceDesk automatic logon by the user credentials in Active Directory.

Is there any way to do it? how to follow the Symantec Automatic Pass througth but I can not logonearme automatically with users from a client XP.


Windows Server 2008 R2 SP1 SMP1 with Servicedesk 7.1 Sp1 (database onbox)

DC Active Directory 2003

Windows XP client

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Jorge Fernandez's picture

But in the server the automatic loggin it work?

ADG's picture

I have been able to make editing the IIS ProcessManager \ WindowsAuthentication.ASPX using NTLM. but in windows xp client y couldnt

IvanMunoz's picture

Hello ADG , what worked for me was adding ServiceDesk server to Trusted Sites zone in the Internet Explorer Tools-Security options.  Win 7 client doesn't need this setup.

Hope it helps!


toomas's picture

Have you tried going through HOWTO53270?