ServiceDesk 7.1 SP2 - Symantec Management Paltform
we have a problem with our SMP Server, the Altiris Service doesn´t start. So at the SD WebInterface at my client I get the message:
"Total license count is 0. There is a problem with the site license or the license provider." (becaus SD Servers gets no License)
In the Eventlog at smp server we get this messages: AeXSvc, LogicBase.ServerExtensions.exe, ASP.NET 2.0.50727.0 (see attached File)
I have found some similar problem constellation in the forum but now solution - has anyone an idea ?
Repair or SW Update of SMP via SIM also doesn´t work, also failure info - ... not possible
Or how can I set up a new SMP Server, what could be a problem - do I loose a lot of date (configuration, etc. of servicedesk) - we only use ServiceDesk 7.1 ?
thanks a lot