ServiceDesk 7.1SP2 verse ServiceDesk 7.5
I would be very interested to hear some opinions about ServiceDesk 7.5 verse 7.1SP2.
We are looking at upgrading from ServiceDesk 7.1SP2 to 7.5. Some members of our group feel that the effort and additional resources are not worth it. Other members feel 7.5 might be a much better system. Can anyone provide some real advantages they have experienced since moving to 7.5? Also, any disadvantages of moving?
Thanks for any information you can provide!