ServiceDesk 7.5 behind F5 hardware load balancer
I've asked this question about 20 months ago and didn't really get any responses so with 7.5 being out I thought I'd ask again. I understand the concepts and the instructions behind clustering ServiceDesk 7.5 and they make sense. What we'd like to do involves a hardware load balancer but no cluster so that we can use what we like to call service names rather than server names. We'd also like to offload SSL to the F5 Big-IP load balancers that we have in the datacenter.
If I understand the instructions correctly, this should work:
Clients connect to a service name, let's say https://servicedesk.something.com. This points to the LB. There we would drop SSL (wildcard cert on the F5 allows complete acceptance by clients, which is handy) and direct to a VIP. This VIP then points to the actual servicedesk server. In theory this should all work if the instructions in the documentation are accurate, is this correct? If this is right, then when we install SD, is it smarter to use the VIP IP address as where servicedesk is located or the VIP name? We wouldn't use servicedesk.something.com as this could change and would be designed to, is that a correct assumption? I also assume that I'd have to change the URLs inside of SD so that when emails go out with links, they aren't populating with the VIP, which isn't accessible from the front-end, but rather with the public-facing name? Can someone point me to where the best places are to do this?
Hopefully someone out there has done this or seomthing similar, even if it isn't with an F5. Would love to get this going in the next couple of weeks.