ServiceDesk

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  • 1.  ServiceDesk 7.5 Customer Survey

    Posted Dec 01, 2014 12:09 PM

    We would like to avoid making our end users log into process manager, verify resolutions, and then get to the customer survey. Is there a way we can have it send out an email that will take them directly to the survey?

    I found someone posted how to do it in 7.1, but things are set up differently in 7.5.

     

    https://www-secure.symantec.com/connect/articles/how-go-straight-customer-survey



  • 2.  RE: ServiceDesk 7.5 Customer Survey

    Posted Dec 04, 2014 02:54 AM

    Controlling verify resolutions can be managed from the Service Desk permissions .Processmanager.xxx



  • 3.  RE: ServiceDesk 7.5 Customer Survey