This webinar will provide an overview of the configuration features, functionality and capabilities in the new ServiceDesk 7.5 release.

Topics / Agenda:

• Incident Classification
• Service Queues and Routing Rules
• SLA Management
• Automated Notifications
• Rulesets
• Best Practices

Download the Webcast here: http://bit.ly/11UyRAY

Duration: 47 minutes
 

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