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Servicedesk 7.5 - message recieved to close a component that does not allow to be closed

Created: 24 Dec 2012 • Updated: 24 Dec 2012 | 3 comments
bold's picture

I created a custom project for automatic closure of incidents. I used "Send complete workflow message" component with ToIncidentClosureMessage type (Like in the Sd.Closeindidents projects in SD 7.1)

I ran it once in debug mode - and now i get every 30 seconds the following error in the log viewer:

Application Name : SD.IncidentManagementSimple
Process ID : 2568
Date :24.12.2012 19:47:33
Log Level :Error
Log Category :LogicBase.Core.Models.Workflow.WorkflowServices
Machine Name : xxxxxxx
Message :
message recieved to close a component that does not allow to be closed

Is there any option to delete this message?

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jpellet2's picture

I wish I had some info on this and maybe you have more now. I now receive this message a few times every 20-30 seconds. It started happening after I used the "Resolve/Close Multiple Incidents" workflow inside of SD.

reecardo's picture

Check "Allow Exit Via Message Monitoring" (Message Listeners tab) for the offending workflow component and it should go away. Unsure how this would affect the entirety of the SD flows, however.

If this is occurring from one of the locked down flows in 7.5, I'd raise this to Support.

jpellet2's picture

As this error is being generated by SD.IncidentManagementSimple there isn't anything that I can change. However, after a quick response from Support, I was also told that these will eventually go away on their own and are causing no issues with the console or the functioning of the SD at all.