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  • 1.  Servicedesk 7.5 Reports issue

    Posted May 13, 2014 09:47 AM

    Adding web parts/reports to my Technicans Dashboard. After logging out and back in the report not longer exists.



  • 2.  RE: Servicedesk 7.5 Reports issue

    Posted May 15, 2014 09:45 PM

    Can you post a screen shot of what the Technican Dashboard look like on the second log-in?

    Does the user who you are logging back in with have permissions on the report? A new report only has the permission of the creating user and a copy report will keep the persmissions of the report it was copied from. 



  • 3.  RE: Servicedesk 7.5 Reports issue

    Posted May 16, 2014 08:57 AM
      |   view attached

    Thanks jbrown for the response. Attached is what the report web part looks like after log out and browser close.

    The users in our environment should have permissions. I know for sure I have the proper permissions.