ServiceDesk 7.5 send email to external contact from within incident
Is there a way to send and email to an external email address from within a ticket? (without creating a user for them in SD)
If you use the 'send email' link in the process view, you can only select 'known' contacts from ServiceDesk, otherwise an invalid email ID warning is received.
I thought this was possible in previous versions, and I don't think we can modify this behaviour (check for existing contact) in SD7.5 because its in the core IM process.
Tnx for your response.