ServiceDesk 7.5 send email rule action to task assignees does not work
Anyone got the "send email" action working in the process automation rules (incident mgmt) when the receiver is set to "to task assignees".
Environment is SD 7.5.
Basically, I have a custom ruleset created for the data event "TaskCreated". In here I have created a rule which specifies the condition: "When taskname starts with Subtask:" and the action: send email to "Task assignees". So I'm trying to notify the support users who are getting a subtask assigned.
The rule executes fine and I can see that the email action is executed to all task assignees, but they never receive any email. All other rules and rulesets with email actions are working as expected. I cannot embed this functionality in workflow, because its in the core incident mgmt process.
Tnx for the response.