ServiceDesk 7.5 - Sending Incidents to a Specific Queue
We are using ServerDesk 7.5. The specific scenario we have is that we have multiple email monitor workflows monitoring different IMAP email accounts and creating tickets automatically. This all works great, except they will go to the default incident queue.
The question I have, and the question isn't necessarily specific to this scenario, is in the workflow, either before or after the Submit Incident component, can I specify a certain queue the incident is assigned to?
We've experimented with a few different ways, like data mapping the currently assigned queue name, but had no luck. Does anyone know how to "hard code" the workflow to send an incident directly to a certain queue?