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ServiceDesk 7.5 on a virtual machine?

Created: 21 Feb 2013 • Updated: 25 Feb 2013 | 5 comments
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I know it's been asked before, but I can't find an article about it while searching today... Can ServiceDesk 7.5 be run on a virtual server (production environment) and still be supported?  I realize the database (SQL Server) needs to be installed on a separate physical device, but how about the application and workflow solution?

Reading the implementation guide talks of various server configurations, and the omission of the word "virtual" leads me to believe it needs to be a physical box.

Thanks in advance

Operating Systems:

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Jorge Fernandez's picture

We have a couple installation in Virtual Machine ESXi 4 and 5, and we dont's have any problem

 

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jpellet2's picture

I second Jorge. We've been virtual since Altiris 6 and haven't had any issues at all. Currently running SD 7.1 and SMP 7.1 in a virtual environment and will do 7.5 virtually when we migrate in a couple of months.

michael.george's picture

My 7.5 install is a VM and SYMC has yet to complain when I've opened support tickets, so I'm going to guess that it's supported. I'm not sure I've ever heard for sure that it was, but since SMP is, I'd be shocked if SD wasn't.

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Greg2105's picture

Thanks for the replys, this is great news.  I can get a VM up and running in my organization in days while installing a new power hungry physical device in our over crowded datacenter would take months of approvals. I wish you luck jpellet2, hopefully both our migrations will go smoothly.

toomas's picture

Physical servers are what we are trying to steer customers towards but we understand very well that this may not always be possible.

There is nothing in ServiceDesk (or SQL Server) that would not work fine on VMs when configured appropriately. If VM-s are well configured and have enough resources available for them (as we see in most cases) it's fine.

The simple reason for recommending physical servers is that ServiceDesk is pretty aggressive with resource usage and when virtualized, still needs bunch of dedicated resources. This adds another layer of complexity to the environment which Support has to look at and consider in case performance issues are reported.