ServiceDesk

I am setting up ServiceDesk 7.5 and trying to run the first sync and I've run into an issue.  Process Manager is only syncing one User out of the OU that I am testing with.  When you open AD and select the OU to list the contents the only difference is the was the user is displayed.  In the list the one user that is being synced is listed as First.Last and the rest of the users that arent being synced are Last, First.  How do I get the sync to work, because 90% of our users are listed Last, First?

The only thread I've found on this is 4 years old.  The canonical object name is the only difference in the profiles of the different users.  The user that is imported is first.last and the user not imported is last, first.  Any ideas how to work around this?

OK so I've tried using LDAP queries and Filters and the query has been successful, but it still only imports the one user. LDAP://server/OU=,OU=,DC=,DC=com filter (sAMAccountType=805306368) or (&(objectCategory=person)(objectClass=user)) or (sAMAccountName=*) All three return the same results, but only the account from above imports.