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ServiceDesk Computer Machine ->View Incident

  • 1.  ServiceDesk Computer Machine ->View Incident

    Posted Feb 17, 2012 08:54 AM

    hello I'm having an incident with ServiceDesk and SMP.
    When I go to the Manage tab / Computers and select the computer, I click view incidents and put right I can not see any incidents of this computer.

    I created the ticket in ServiceDesk 044 where I put "equipement" and selected the computer solved the ticket but I could not see a ticket assigned to that team within the SMP console (manage / computer) -
    What steps should be performed to see the incidents assigned to that computer?
    I'm forgetting to do some other procedure? I need it analytics license?
    thank you very much