ServiceDesk Customization Guide ?
Updated: 21 May 2010 | 17 comments
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I started to read through the Implementation Guide for ServiceDesk and have seen reference to the "ServiceDesk Customization Guide" throughout the Implementation Guide. However, when I go to the Altiris Documentation web page there is no reference to the "ServiceDesk Customization Guide" there. Does anyone know the location of this super-secret "ServiceDesk Customization Guide" ?
Thanks!
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According to the release notes
This what the release notes say about it.
The Documentation page, which is available from the Help link in the ServiceDesk portal or at the following URL:
http://www.altiris.com/Support/Documentation.aspx
When you open the Documentation page, look for the section that applies to this product.
I know it was included in the Beta documentation.
Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com
Right, but if you scroll down
Right, but if you scroll down to "ServiceDesk" on the Documentation page, there is no listing for the ServiceDesk Customization Guide or Customization Guide. The link I had in my original post points to the same documentation page you reference.
Maybe its just waiting final signoff or something to be published to the Documentation page ... *shrugs*
- Bruce
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kb.altiris.com
If it already exists (I just checked, it did not) I reconn this is the place to monitor
Guido
Guido Langendorff
Arrow ECS Netherlands
Netherlands
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yeah, i saw the same comments
i bet it is still under development
Customize through workflow designer
To your hearts content through the workflow designer.
Symantec Education will have training coming out October 31st.
Jonathan Jesse Practice Principal ITS Partners
customization guide will be available Friday
Apologies for the disconnect here. We are in the final review stages of the ServiceDesk customization guide and are planning on publishing it on Friday. Thanks for your patience!
Will
Cool! Thanks for the update
Cool! Thanks for the update Will!
- Bruce
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doesn't look like it is stilll around
anything on the customization guide ?
I cannot found it anywhere...
I cannot found it anywhere... Any further news?
-.-Jari-.-
Top of the Morning It is now
Top of the Morning
It is now there...just down loaded it
And the villagers rejoice!
And the villagers rejoice! Thanks!
- Bruce
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“Editing Priorities in ServiceDesk 7”
Can anyone tell me how to go about requesting the following document referenced on page 19 of the SD7 Customization Guide?
Thanks,
Kevin
Symantec Workflow Best Practices Guide
There's also mention of a "Symantec Workflow Best Practices Guide" on Page 14 of the Customization Guide. I didn't see that listed on the documentation page ( http://www.altiris.com/Support/Documentation.aspx ) like it mentions.
- Bruce
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Hello guys. I am also on the
Hello guys.
I am also on the chase for documents:
"Symantec Workflow Best Practices"
“Editing Priorities in ServiceDesk 7”
Any results?
Cheers,
Patrik
Project Manager / Founder
Asterio AB, Sweden
www.asterio.se
Any word on this document
Any word on this document ?
Would like this one ASAP !!
J
http://www.altiris.com/upload
http://www.altiris.com/upload/symantec_sd_cust_guide_7930.pdf
-------------------
Justin Martin
Symantec
Sorry Justin, I was
Sorry Justin, I was referring to the Workflow best practices guide.
Cheers
J
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