ServiceDesk

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  • 1.  ServiceDesk Portal http redirect

    Posted Dec 30, 2014 11:23 AM

    So we want to have another url as our servicedesk portal page.  We have setup DNS so the servername.domain.com and newurl.domain.com point to the same ip.  We want the newurl.domain.com to point to servername.domain.com/processmanager.  I have tried both URL Rewrite and Http Redirect in IIS and nether are working.  Whenever I go to newurl.domain.com it goes directly to the IIS Default page.  I have performed an IISreset after each thing was done and it still doesnt work.  Any suggestions? Below is the things I have tried so far and neither are working:

    URLRewrite.png

    InboundRule_0.png

    http Redirect settings that also don't work:

    httpredirect.png

    httpRedirectsettings.png



  • 2.  RE: ServiceDesk Portal http redirect

    Posted Dec 31, 2014 12:20 PM

    I spent an exorbitant amount of time on this exact thing (IIS redirect attempts) with little success last year.  What I ended up putting into place was an .aspx page in the web site directory with the following line:

    Response.Redirect("/ProcessManager/")

    I don't have the environment in front of me presently, but from memory, I believe that was all that was needed.  The .aspx page handled the redirect, with no need for extra IIS configuration.



  • 3.  RE: ServiceDesk Portal http redirect

    Posted Jan 05, 2015 10:59 AM

    Yeah I looked at this, but not comfortable in setting this up.  I've never messed with IIS much.



  • 4.  RE: ServiceDesk Portal http redirect
    Best Answer



  • 5.  RE: ServiceDesk Portal http redirect

    Posted Jan 05, 2015 02:14 PM

    Ah, good deal.  I tried doing this last year, but either I wasn't doing it correctly, or it wasn't applicable to the configuration that was required.  Glad you got it sorted out!