Servicedesk Report -- Incident resolved by Technician
1) Can we get Technician wise report like Incident reslove by Technician by month wise
2) There are default group like change manager, problem manager, etc. If I added any technician to problem manager group or change manager group that user will not get that change manager or problem manager group rights.
How to give a permission to technician so that Problem manager will see only problem incident ticket, Change manager will see only change management ticket not the other incident on his own login portal