Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Servicedesk Report -- Incident resolved by Technician

Created: 12 Dec 2012 • Updated: 26 Aug 2013

Hi

1) Can we get Technician wise report like Incident reslove by Technician by month wise

2) There are default group like change manager, problem manager, etc. If I added any technician to problem manager group or change manager group that user will not get that change manager or problem manager group rights.

How to give a permission to technician so that Problem manager will see only problem incident ticket, Change manager will see only change management ticket not the other incident on his own login portal