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Servicedesk Report -- Incident resolved by Technician

Created: 12 Dec 2012 • Updated: 26 Aug 2013


1) Can we get Technician wise report like Incident reslove by Technician by month wise

2) There are default group like change manager, problem manager, etc. If I added any technician to problem manager group or change manager group that user will not get that change manager or problem manager group rights.

How to give a permission to technician so that Problem manager will see only problem incident ticket, Change manager will see only change management ticket not the other incident on his own login portal