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ServiceDesk server 7.1 Licensing with Servicedesk 7.5 solution

Created: 26 Feb 2013 • Updated: 27 Feb 2013 | 3 comments
bold's picture
This issue has been solved. See solution.


We need to update our Notification server and this action manadatory updates Servicedesk solution to 7.5 version. Will our Servicedesk 7.1 server continue to receive licenses from Notification server with Servicedesk 7.5 solution installed?

Operating Systems:

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TGiles's picture

You can get around the mandatory update to ServiceDesk 7.5 and still apply the other updates to your SMP. Instead of choosing 'Upgrade installed products' choose the option 'Install new products'. This will allow you to upgrade your suite or individual solutions.

As far as licensing goes there should be no problems with the 7.1 system. However if you use the repository and Workflow Enterprise Management on the SMP you'll run into version issues with Workflow.

CNWilliams's picture


You do not need to upgrade your ServiceDesk solution software.

See the Other things to know section of the IT Management Suite 7.1 SP2 MP1.1 Release Notes at

Other things to know

Issue Description Article link
An upgrade to the IT Management Suite 7.1 SP2 MP1.1 maintenance pack automatically upgrades the ServiceDesk solution software to version 7.5.

By default, the Upgrade installed products option in Symantec Installation Manager upgrades all installed products to their latest version.


To keep ServiceDesk at its
current version, use the Install new products option in SIM to install the maintenance pack instead of the Upgrade installed products option.

Kindest Regards,