CNWilliams,
I followed the guide, The upgrade process halts with this error
DEBUG 15:00:33,696 4 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Deleting page [66e9a472-e3ec-11e1-9f3c-0022190d18a7] from ProcessManager...
ERROR 15:00:33,774 4 Symantec.ServiceDesk.Installation.InstallSteps.PublishPagesInstallStep - Caught [System.Web.Services.Protocols.SoapException] while publishing portal pages.
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: cannot delete this page, since it has a sub page linked to it
at LogicBase.Ensemble.Portal.ServiceCore.PageDefinition.Delete(String sessionID, String pageID)
at LogicBase.Ensemble.Settings.SettingsService.RemovePageDefinition(String sessionID, String pageID)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at LogicBase.Core.Ensemble.Settings.SettingsService.RemovePageDefinition(String sessionID, String pageID)
at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.RemovePage(String pageId)
at Symantec.ServiceDesk.ModuleFramework.ModulePortalPage.Install(InstallationContext ctx)
at Symantec.ServiceDesk.Installation.InstallSteps.PublishPagesInstallStep.DoExecute()
ERROR 15:00:33,780 4 Symantec.ServiceDesk.Installation.Core.InstallStep - InstallStep failed due to an exception
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: cannot delete this page, since it has a sub page linked to it
at LogicBase.Ensemble.Portal.ServiceCore.PageDefinition.Delete(String sessionID, String pageID)
at LogicBase.Ensemble.Settings.SettingsService.RemovePageDefinition(String sessionID, String pageID)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at LogicBase.Core.Ensemble.Settings.SettingsService.RemovePageDefinition(String sessionID, String pageID)
at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.RemovePage(String pageId)
at Symantec.ServiceDesk.ModuleFramework.ModulePortalPage.Install(InstallationContext ctx)
at Symantec.ServiceDesk.Installation.InstallSteps.PublishPagesInstallStep.DoExecute()
ERROR 15:00:46,025 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Install step [8] failed. Rolling back all previous steps...