Workflow Soluiton

So out of the blue all my Service Desk processes stopped working and spilling out generic errors about invalid properties.  So I go to check the Application properties and I am getting this message:



I have checked the DB and I can see that the ServiceDeskSettings exist in the DB and there is only 1 record and that record is listed as the default.


I called support and after much trolling around they tell me to backup my database, uninstall and reinstall (leaving the database).  Seems like a easy way out put I try it anyway, only to arrive right back where I started.  I am quite confident that my problem exists somewhere in the database but Where and how do I fix it.  It seems like this can't be that complex or that there should be a reasonable way to rebuild the settings.

Any ideas from the community would be greatly appreciated...?

I guess if you keep digging you will eventually find something.
I seem to have resolved this.  I can not be certian that there are not any advise effects of what I did to fix it but here is what I did.

I went into the database table [ProfileDefinition] and got the value(s) for [ProfileDefinitionID] where the [ProfileDefinitionName] was 'Service Desk Settings'.
I then went into the database table [ProfileValueDefinition] and deleted all records that where [ProfileDefinitionID] matched with the values I got from the first table.

Then I re-ran the ServiceDesk Post Install Wizard to effectively re-install the ServiceDeskSettings.  This got me my settings back and working.

That's typically what's done... re-running the PIW for ServiceDesk effectively re-delivers the profile values required for running.