Set Parent/Child programatically
Updated: 05 Aug 2010 | 2 comments
I can see how in the GUI to link one incident to another. But if two incidents come in from an alerting system what method can I use to link them? For example, if I get two alerts from the same server, I should be able to match them up and create one incident with a parent/child relationship. How can I do that?
Thanks,
discussion Filed Under:
Comments
I will second that
I have been asked about adding in this functionality as well, but I have not come up with any solutions.
The other suggestion was to link alert incidents based on time recieved, ie. anything after an hour goes into a new incident.
Any ideas to impliment this out there?
In theory..
.. my first guess without testing it (sorry for that)
Another approach:
When you can influence the msg you server sends, you could add the "Master" ticket number as a default so HD will see the email ass an add-on to and existing Incident (look in admin>email-inboxes). But then the email is added to the [Comment] instead of creating a Ticket for ecery message.
I would advice you to create a seperate Queue for these tickets so they do not influence you day2day job and reporting.
If you gonna try this, let us know your result!
If you have a working solution in a different way, also let us know!
I will reward the effort
Guido
Guido Langendorff
Arrow ECS Netherlands
Netherlands
Select "Mark as Solution" when it has resolved your problem.
Give a "Thumps up" when you like the comment or "Thumps down" when n
Would you like to reply?
Login or Register to post your comment.