ServiceDesk

How do I set a Process status to closed after it has been completed 100%?

I implemented the vendor request that Jason did: https://www-secure.symantec.com/connect/videos/create-workflow-using-service-catalog-request-template-part-1

but after the request has been completed the status changes to exception and not closed.

Any way I can change this?

Without seeing the workflow it's hard to pinpoint what's going on.  My guess would be that something is throwing an exception and it's ending on that.  Does the process get past the RequestForm model and into the RequestManagement model of the workflow?  I would try running the workflow through the debugger.  That might give you an idea on where the issue is.