ServiceDesk

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  • 1.  Setting IIS to route http://server to http://server/processmanager

    Posted Jun 25, 2010 06:18 AM
    Hi

    I want my Altiris servers to direct web browsing to their IIS top-level to the appropriate product, so my users don't have to type in /processmanager at the end of the URL, and so I can NAT it out properly and create DNS Aliases.

    On the NS, I set the Default Web Site Home Directory to E:\Altiris\Altiris Web\ and it works fine. I browse to http://server and it takes me to the console.

    However, on SD if I set the Default Web Site Home Directory to C:\Program Files (x86)\Altiris\Workflow Designer\Ensemble, people browsing to it get -

    The website declined to show this webpage HTTP 403  Most likely causes: This website requires you to log in.

    Well, of course it does, but why doesn't it ask?

    If I browse to http://server/processmanager it still works normally.

    What do I need to do in the IIS to redirect the server's default web site to the Service Desk?

    Cheers


  • 2.  RE: Setting IIS to route http://server to http://server/processmanager

    Posted Jun 25, 2010 08:23 AM
    You might have to do a little "tweaking" of the default.aspx page hooked up to the Default Web Site.

    I'd first try setting the default page of the site to the page I'm tryiing to "redirect" to, and if that didn't work, I'd throw together a "mydefault.aspx" page that would manually do a Response.Redirect to the appropriate page.

    Hope this helps.


  • 3.  RE: Setting IIS to route http://server to http://server/processmanager

    Posted Jun 25, 2010 07:15 PM
    Hello,

    Just create a index.htm file under inetpub\wwwroot with this contain:
    <html>
    <head>

    <title>Goto Symantec Servicedesk</title>

    <meta http-equiv="refresh" content="0; URL=http//server/processmanager">
    </head>

    <body>
    </body>

    </html>

    Best regards,

    Fabrice



  • 4.  RE: Setting IIS to route http://server to http://server/processmanager

    Posted Sep 24, 2010 05:21 PM

    go to iis manager on the servicedesk server and expand websites.  right click on deafault website and go to properties.  click the home directory tab and check the box "a redirection to a url" and check the box "the exact url entered above". in the box "Redirect to:" type in the fqdn of the server /processmanager.  our url is helpdesk.companyname.com so when a user types that in it redirects them to servername/processmanager.