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Several problem analyst and reviewer groups

  • 1.  Several problem analyst and reviewer groups

    Posted Sep 09, 2013 12:04 PM

    Hi Gurus,

    Can I create several groups and assign problem tickets?

    Regards



  • 2.  RE: Several problem analyst and reviewer groups

    Posted Oct 02, 2013 11:47 AM

    Any Idea ? 



  • 3.  RE: Several problem analyst and reviewer groups

    Broadcom Employee
    Posted Oct 02, 2013 12:52 PM

    Yes you can assign Problem Tickets to other groups besides the default group. With the release of ServiceDesk 7.6 later this year Problem Management will include process automation like Incident & Change Management. You can use the rulesets to route based on the different criteria you have.