Endpoint Protection

Hi folks,

I keep getting these errors, any thoughts on how I can get rid of them?


2010-03-25 11:27:40.100 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexK.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:106)
 at java.io.FileInputStream.<init>(FileInputStream.java:66)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)

you have proxy enabled? whats the version of your SEPM?

Symantec Endpoint Protection Manager (SEPM) homepage shows "No data, ..." in "Security Response" box.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008061816551448

Hi

Version 11.0.5002.333

No proxy enabled.

It looks like you might have mixed threads?

No :)

the above document says the same error msg

Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData

thats why asked you :) 

open sepm
click on admin
servers
local site
properties
under liveupdate keep the content revisions to lower value say "10"
restart symantec endpoint manager service, check if you are getting the same error msg.

Thanks for the response, I didn't notice the same log entry.

I checked and I've already set the content revisions to 10.

But I do have proxy servers in my environment if that makes any difference.

I have seen a case where  a reboot resolved the issue. so can you please reboot the server if possible

Thanks for the response.  I won't be able to reboot the server until later in the day.  But I did set up my proxy setting in the SEPM console.

Check out the document linked above.  If the proxy server is blocking securityresponse.symantec.com this message can result.

sandra

are you able to open the security response link from a browser ?

 from a browser ?

Yes I can get there.

Whether your SEPM is up to date?
You can find this information in SEPM console.Go to Admin--->servers---->local site--->show liveupdate downloads.

Any new groups I create do not have a Policy Serial number assigned under Clients | <Group Name> | DETAILS tab.
My database validation fails.
Case Case  412-468-347

Weejl,

If this has nothing to do with the original issue, you would benefit from creating a new thread.

Also: please provide more information.  Not everyone can see your case.

See  "How to Ask for Help in the Forums"
https://www-secure.symantec.com/connect/articles/how-ask-help-forums

sandra