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Shadow copy component failed with 50

Created: 25 Dec 2012 • Updated: 26 Dec 2012 | 4 comments
This issue has been solved. See solution.

Hi All

Shadow copy component backup failed with EC 50.

 

Job Details are:

 

Dec 22, 2012 8:56:38 PM - estimated 0 kbytes needed
Dec 22, 2012 8:56:42 PM - connecting
Dec 22, 2012 8:56:47 PM - connected; connect time: 0:00:00
Dec 22, 2012 8:56:47 PM - begin writing
Dec 22, 2012 9:30:33 PM - Error bpbrm (pid=18280) from clientXXXX: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - Estimate:-1 -1
Dec 22, 2012 9:30:33 PM - Error bpbrm (pid=18280) from client XXXX : ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification
Dec 22, 2012 9:30:34 PM - Critical bpbrm (pid=18280) unexpected termination of client <client name>
Dec 22, 2012 9:30:34 PM - Error bpbrm (pid=18280) could not send server status message
Dec 22, 2012 9:30:36 PM - end writing; write time: 0:33:49
client process aborted  (50)

 

bPFIS LOGS BELOW..

 

08:04:04.525 [23616.24784] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe create -nbu -owner NBU -id XXXXX_1356451323 -bpstart_to 300 -bpend_to 300 -backup_copy 0 -ru root -pt 13 -clnt XXXXXX -rg root -class win_prod_immclu_temp -sched Full -fso -S XXXXXXXXXXX -WOFB -fim VSS
08:04:04.525 [23616.24784] <2> bpfis main: received FIM as [3] VSS
08:04:04.761 [23616.24784] <4> bpfis: INF - BACKUP START 23616
08:04:04.765 [23616.24784] <2> bpfis main: receive filelist:<NEW_STREAM>
08:04:04.768 [23616.24784] <2> bpfis main: receive filelist:<Shadow Copy Components:\>
08:04:04.769 [23616.24784] <2> bpfis main: receive filelist:<CONTINUE>
08:04:07.472 [23616.24784] <2> onlfi_vfms_logf: vfm_configure_fi_one: starting VxFI
08:04:07.626 [23616.24784] <4> bpfis: INF - FIS_ID=XXXXXXXXXX_1356451323
08:04:07.630 [23616.24784] <16> bpfis: FTL - process_fs_list() failed, status 71
08:04:07.631 [23616.24784] <4> bpfis: INF - REMAP FILE BACKUP NEW_STREAM
08:04:07.631 [23616.24784] <4> bpfis: INF - REMAP FILE BACKUP Shadow Copy Components:\
08:04:07.632 [23616.24784] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed
08:43:59.446 [26520.15252] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -idXXXXXXXXXXX_1356451323 -bpstart_to 300 -bpend_to 300 -clnt XXXXXXXXX -S XXXXXXXXXXX
08:43:59.452 [26520.15252] <4> bpfis: INF - BACKUP START 26520
08:43:59.456 [26520.15252] <32> fis_rebuild_from_db: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.XXXXXXXXXXX_1356451323.0
08:43:59.456 [26520.15252] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed
08:44:01.679 [10816.10632] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -id XXXXXXXXXXX_1356451323 -bpstart_to 300 -bpend_to 300 -clnt XXXXXXXXXX -S XXXXXXXXXXXX
08:44:01.684 [10816.10632] <4> bpfis: INF - BACKUP START 10816
08:44:01.687 [10816.10632] <32> fis_rebuild_from_db: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.XXXXXXXXXXXX_1356451323.0
08:44:01.687 [10816.10632] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed
08:44:05.144 [25148.26128] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -id tus1immclupib02_1356451323 -bpstart_to 300 -bpend_to 300 -clnt XXXXXXXXXXXX -S XXXXXXXXXXXX
08:44:05.148 [25148.26128] <4> bpfis: INF - BACKUP START 25148
08:44:05.152 [25148.26128] <32> fis_rebuild_from_db: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.XXXXXXXXXXX_1356451323.0
08:44:05.152 [25148.26128] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed
08:45:29.213 [23184.9808] <2> logparams: bpfis query -id XXXXXXXXXX_1356453798
08:45:29.219 [23184.9808] <4> bpfis: INF - BACKUP START 23184
08:45:29.223 [23184.9808] <32> fis_rebuild_from_db: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.XXXXXXXXXXXX_1356453798.0
08:45:29.224 [23184.9808] <4> bpfis: INF - EXIT STATUS 12: file open failed

 

Comments 4 CommentsJump to latest comment

Nagalla's picture

hi,

what is the OS and netbackup version of the client?

does it part of cluster node?

Marianne's picture

Please check the state of VSS and associated Writers

Please provide following details:

1. Which Windows version on Client?

2. Which NBU version on Client?

3. Output of the following on Client:
vssadmin list writers
vssadmin list providers

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

V P S's picture

OUTPUT OF VSSADMIN LIST WRITERS

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {8220bfed-c427-47e7-a21e-6b88cf7996d9}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {8f4b1c06-9647-4770-8c60-55aac7e59a38}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {04b17e16-470f-4e6d-98e8-937c606a38de}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {986f69e2-81d8-4d38-9829-672509089a62}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {70d3c320-a078-4288-b96b-25754bc75239}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {c2026683-6eb1-4ef0-b515-aee834b3a7eb}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {5c7f00b0-f83b-415b-bee8-9ebb7f65daa4}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {b454bbdd-27ad-494b-a6ef-329c6605faad}
   State: [1] Stable
   Last error: No error
 

OUTPUT OF VSSADMIN LIST PROVIDERS

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'VERITAS Volume Snapshot Service Dynamic Provider 1.0 '
   Provider type: Software
   Provider Id: {637528cf-81b2-4e05-8bd2-74b33b6f893c}
   Version: 1.0

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

 

VERSION ON CLIENT

bash-2.05$ sudo ./bpgetconfig -s <client name> -L
Password:
Client/Master = Client of <client name>
NetBackup Client Platform = PC-x64, WindowsXP
NetBackup Client Protocol Level = 6.5.4
Product = NetBackup
Version Name = 6.5
Version Number = 650000
NetBackup Installation Path = C:\Program Files\Veritas\NetBackup\bin
Client OS/Release = Windows2008 6
 

Marianne's picture

Provider name: 'VERITAS Volume Snapshot Service Dynamic Provider 1.0 '

NetBackup Client Protocol Level = 6.5.4

Client OS/Release = Windows2008

Not a good combination at all!!!

Short-term workaround:
Master Server -> Host Properties -> Client Attributes:
Add Client name if you don't see it in the list. Select Client name, In Windows Open File tab, select Microsoft VSS.
Ensure VSS patches/hotfixes are up to date.

If W2008 R2, minimum NBU patch level should be 6.5.5.

Long-term solution:

Upgrade environment to 7.5.0.4.
Support for NBU 6.x ended on 3 Oct 2012.
 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION