Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Shadow Copy Components in Test/Edit Credentials!!!

Created: 07 Feb 2013 • Updated: 07 Feb 2013 | 3 comments
This issue has been solved. See solution.

Hi

I have upgraded from Backup Exec 2010 R3 to 2012 with the latest service pack and hot fixes applied. The server is 2008 R2.

During the 2012 installation the jobs were migrated and I have the error regarding the Shadow Copy Components being appearing and causing errors when testing server credentials.

I have removed all my remote servers and re-added them which has fixed the issue however I am unable to remove the media server itself.

I have followed the Tech Article TECH179966 (http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH179966) and the shadow copy components do not appear in under the selection list or the selection details.

I have removed all backup definitions for this server and created a brand new definition from scratch not using any previously defined definitions and the Shadow Copy Components is still being displayed.

If I click on the server and then view the Credentials without opening any backup definitions the Shadow Copy Components appear there and I am unable to remove them.

Please help…..

Comments 3 CommentsJump to latest comment

Backup_Exec's picture

Hi

Yes you cannot remove the Media server itself as like other remote server would request you to open a case with Symantec for further help on this.

Or else you can load the blank database using beutility do reload from base and you would have to start from scratch as should fix the issue

As when you remove the server and readd them all your jobs and job logs are removed too. Do take backup of data folder before you reload from base in case if you want to use that in future

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

SOLUTION
pkh's picture

This is from the Causes section of the document that you have quoted

The Shadow Copy Components file system has been modified to contain only user-defined data, such as Backup Exec Deduplication Disk Storage (PDDE) and Distributed File System Replication (DFSR).

so the shadow copy components have not gone away completely in BE 2012.  If you have a dedup folder or files under DSFR, you will still have the shadow copy components in that server.

PCAU's picture

Thanks for your help.

Sameer has contacted me directly via email and offered guidence on manually deleting the media server from the SQL database - not something to be posted publicly.

Very impressed by the quickness and help offered by Sameer originating from this forum post. Excellent Support!