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Sharepoint Farm Hangs Forverer - can't create backup job

Created: 31 Jan 2013 • Updated: 31 Jan 2013 | 3 comments

I've been using backup exec 2012 r3 since it came out to back up std servers. Works fine.

I've been using Sharepoint 2010 since it came out. Works fine.

I have the Agents for Sharepoint and SQL.

When I go to create a new job and expand Sharepoint Farms, I see me farms.

If I try to expand the farm or check it for backup, the interface hangs forever and I cannot continue.

I am using the admin credentials of the farm. I have deleted the farms through - manage farms - delete.

I have recreated the farms both manually through - add new farm and aso by letting them automatically create by navigating to the server.

When I navigate to the server - it hangs for 20 minutes then I get the popup that the farm has been created.

Back to step 1 - click on the farm or try to check the farm and it hangs forever. I have let it sit in "hung" mode for more than a full day. No error, hangs forever.

With backup exec, I can nagvigate the disks all day long with no problem, but touch sharepoint either within the server or under the farms area and it hangs forever.

Can anyone help with ideas to solve?

 

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VJware's picture

Is it a single-server or a multi-server farm ? Have you confirmed the backup exec account is a member of farm admins, site collection admins on the Sharepoint farm ? Additionally, this account must be a sysadmin on the SQL server too with few other roles such as db_datareader, db_datawriter on the Sharepoint dBs...

Elias AbuGhazaleh's picture

Just to confirm, are you using Backup Exec 2012 or Backup Exec 2010 R3?

~Your post listed Backup Exec 2012 R3 :)

First guess as to what you are facing could be related to a connection issue to the DC.  I asked a few colleagues in support, they have not seen anything like this prior - could be some sort of Windows authentication error.

The Sharepoint Agent for BE will fail or timeout without too much delay at this stage (within seconds).

lmosla's picture

Also here is a document to check out if you happen to be using Backup Exec 2010 http://www.symantec.com/docs/HOWTO21789