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Sharepoint non-GRT backups failing with status 1

Created: 09 Apr 2013 • Updated: 29 Jul 2013 | 6 comments
callmebruce's picture
This issue has been solved. See solution.

Environment:

Windows 2008 R2, Netbackup 7.1.0.4

Sharepoint farm has one CA server, one App server, 3 Web Servers, clustered SQL backend.

 

Child jobs from the non-GRT backup relating to front end web and app servers fail with status 1 with the following shown in the bpbkar log:

6:11:12.397 AM: [4212.11300] <2> tar_backup::V_SetupProcessContinue: TAR - CONTINUE BACKUP received
6:11:12.397 AM: [4212.11300] <2> tar_base::V_vTarMsgW: INF - CONTINUE BACKUP message received
6:11:12.398 AM: [4212.11300] <2> tar_backup_tfi::setupFileDirectives: TAR - backup filename = Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Search Service Application\Index files 4 (APPSERVER/3491a56b-f974-47cf-b073-96e7bd9485a6)\
6:11:12.398 AM: [4212.11300] <2> tar_backup_tfi::setupFileDirectives: TAR - backup filename = Microsoft SharePoint Resources:\SharePoint Foundation Help Search\Search instance\Index files 1 (APPSERVER/68e45e71-aec4-4390-9050-82839775c9a8)\
6:11:12.398 AM: [4212.3368] <4> tar_base::keepaliveThread: INF - keepalive thread is active with an interval of 60 seconds
6:11:13.463 AM: [4212.11300] <2> tar_backup_vxbsa::add: INF - called with 'Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Search Service Application\Index files 4 (APPSERVER/3491a56b-f974-47cf-b073-96e7bd9485a6)\'
6:11:13.463 AM: [4212.11300] <2> tar_backup_vxbsa::add: INF - called with 'Microsoft SharePoint Resources:\SharePoint Foundation Help Search\Search instance\Index files 1 (APPSERVER/68e45e71-aec4-4390-9050-82839775c9a8)\'
6:11:13.478 AM: [4212.11300] <2> ov_log::V_GlobalLog: INF - bedsSharePointV2InitRemote():DLE_FindByName() for '(CASERVER.DOMAIN)'
6:11:13.478 AM: [4212.11300] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for 'Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Search Service Application\Index files 4 (APPSERVER/3491a56b-f974-47cf-b073-96e7bd9485a6)\' --> 0021002c
6:11:13.478 AM: [4212.11300] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for 'Microsoft SharePoint Resources:\SharePoint Foundation Help Search\Search instance\Index files 1 (APPSERVER/68e45e71-aec4-4390-9050-82839775c9a8)\' --> 0021002c
6:11:13.478 AM: [4212.11300] <4> dos_backup::V_Initialize: INF - SharePoint Portal Server Backup - Disabling snapshots, Archive Bit processing, TIR and Job Estimating.
6:11:13.478 AM: [4212.11300] <2> ov_log::V_GlobalLog: INF - bedsSharePointV2InitRemote():DLE_FindByName() for '(CASERVER.DOMAIN)'
6:11:13.478 AM: [4212.11300] <2> ov_log::V_GlobalLog: INF - bedsSharePointV2InitRemote():DLE_FindByName() for '(CASERVER.DOMAIN)'
6:11:13.479 AM: [4212.11300] <4> backup_create: INF - NetBackup Temp Directory: 'C:\Program Files\VERITAS\\NetBackup\Temp'
6:11:13.479 AM: [4212.11300] <16> tar_backup::SetExcludeFileList: **** DBG **** - alternate client fileter file is null
6:13:28.547 AM: [4212.11300] <2> ov_log::V_GlobalLog: ERR - v_sharepoint_v2::V_FindFirstObj():FS_FindFirstObj() Failed! 0xE000FE21:An invalid path or file name was specified.

6:13:28.552 AM: [4212.11300] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Search Service Application\Index files 4 (APPSERVER/3491a56b-f974-47cf-b073-96e7bd9485a6)\'
6:13:28.552 AM: [4212.11300] <2> tar_base::V_vTarMsgW: ERR - fatal error during enumeration for: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Search Service Application\Index files 4 (APPSERVER/3491a56b-f974-47cf-b073-96e7bd9485a6)\. Check bpbkar debug log for further information

6:13:28.865 AM: [4212.11300] <2> ov_log::V_GlobalLogEx: WRN - sharepoint_v2_access::V_OpenForRead() FS_EXTENDED_ERROR on FS_OpenObj() Result:0x0 Action:0x0 Error_id:0x3E97 Error_String:APPSERVER
6:13:28.896 AM: [4212.11300] <2> ov_log::V_GlobalLog: INF - v_sharepoint_v2::V_StatObj():Skipping FS_ChangeDir on Non_Explorable path
6:13:29.034 AM: [4212.11300] <2> ov_log::V_GlobalLog: INF - v_sharepoint_v2::V_StatObj():Skipping FS_ChangeDir on Non_Explorable path
6:13:29.035 AM: [4212.11300] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'Microsoft SharePoint Resources:\SharePoint Foundation Help Search\Search instance\Index files 1 (APPSERVER/68e45e71-aec4-4390-9050-82839775c9a8)\GatherLogs\'
6:13:29.035 AM: [4212.11300] <2> ov_log::V_GlobalLog: INF - v_sharepoint_v2::V_StatObj():Skipping FS_ChangeDir on Non_Explorable path
6:13:29.036 AM: [4212.11300] <2> ov_log::V_GlobalLog: INF - v_sharepoint_v2::V_StatObj():Skipping FS_ChangeDir on Non_Explorable path Projects
6:13:29.037 AM: [4212.11300] <2> ov_log::V_GlobalLog: INF - v_sharepoint_v2::V_StatObj():Skipping FS_ChangeDir on Non_Explorable path Projects\Search
6:13:29.038 AM: [4212.11300] <2> ov_log::V_GlobalLog: INF - v_sharepoint_v2::V_StatObj():Skipping FS_ChangeDir on Non_Explorable path Projects\Search\Indexer
6:13:30.023 AM: [4212.11300] <2> tar_base::backup_finish: TAR - backup:                     201 files
6:13:30.023 AM: [4212.11300] <2> tar_base::backup_finish: TAR - backup:          file data:    4874128 bytes
6:13:30.023 AM: [4212.11300] <2> tar_base::backup_finish: TAR - backup:         image data:    5822464 bytes
6:13:30.023 AM: [4212.11300] <2> tar_base::backup_finish: TAR - backup:       elapsed time:        137 secs        42499 bps
6:13:30.032 AM: [4212.11300] <4> tar_backup::backup_done_state: INF - number of file directives not found: 0
6:13:30.032 AM: [4212.11300] <4> tar_backup::backup_done_state: INF -     number of file directives found: 2
6:13:30.032 AM: [4212.3368] <4> tar_base::keepaliveThread: INF - keepalive thread terminating (reason: WAIT_OBJECT_0)
6:13:30.032 AM: [4212.11300] <4> tar_base::stopKeepaliveThread: INF - keepalive thread has exited. (reason: WAIT_OBJECT_0)
6:13:30.032 AM: [4212.11300] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 1: the requested operation was partially successful\

 

Any advice? Please not to upgrade to latest versions as this is not an option in this environment (yet).

I need to get the nonGRT backups to work before trying GRT...

Operating Systems:

Comments 6 CommentsJump to latest comment

Dyneshia's picture

1) Are there any errors in the event viewer during the time of the backup on the FE server ?

  ( any VSS or ESE errors ? )

2) Please upload the bpresolver and spswrapper from the FE for review.

callmebruce's picture

Thankyou for your response.

I have been instructed to exclude the Index files from the non-GRT backups as they are generated weekly in any case (and the Admin Guide says to exclude them too). But I am still curious as to why some of them fail and others succeed...

I will advise how the backups go after the exclusion either tomorrow or on Wednesday.

 

Dyneshia's picture

Hi Callmebruce, Just wanted to check in and see where your at.

Marianne's picture

Not sure if this TN will help - it contains a comprehensive checklist to get Sharepoint backups working:

http://www.symantec.com/docs/TECH146218

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Dyneshia's picture

The Sysadmin guide on page 63, goes into policy setup for non-grt backups.

 http://www.symantec.com/docs/DOC5174

callmebruce's picture

Thanks for all advice - the exclusions did get the non-GRT backups to work.

The main issues I found wrt Sharepoint and AD GRT backups was that we had firewalls all over the place and the requirement for ports 111 and 7394 for GRT backups was not in the checklist I was initially following...

SOLUTION