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Sharing a virtual vault archive - possible?

Created: 28 Nov 2012 • Updated: 03 Dec 2012 | 3 comments
This issue has been solved. See solution.

Dear All,

Here is our situation.

Job sharing of two users (User A and User B) with one computer. Both users log in to the computer with login of User A. There are two Outlook profile configured on the computer for User A and User B. User A has a EV archive, but not User B.

The question is: Is it possible that User B can us the same archive (Virtual Vault) to archive items with drag and drop? We do not use any policy to automatically archive a mailbox.

Our environment Windows 7 Enterprise 64bit, Outlook 2010, Enterprise Vault 9.01.

Thank you in advance,

Edy

Comments 3 CommentsJump to latest comment

TonySterling's picture

That really sounds like a potentially bad idea but you will want to give this a read:

You cannot modify items that are in a virtual vault other than your own
padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;color: #666666; background-color:#f2f2f2">Article:TECH161743 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;"> |  padding: 0px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;">Created: 2011-06-07 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Updated: 2011-06-07 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Article URL http://www.symantec.com/docs/TECH161743

Problem

When a user has access to a secondary mailbox and the Virtual Vault for this mailbox is open in the main mailbox, the following error below will occur while trying to create a new folder or move messages to it.

Error

 You cannot modify items that are in a virtual vault other than your own

Cause

This behavior is by design. Description below: 

In Virtual Vault, access to archives other than the user's primary mailbox archive is read-only.  The actions that users can perform in Virtual Vault include the following:

·         View, forward, and reply to archived items
·         After opening an email to send from Outlook, drag and drop items from Virtual Vault into the email to send them as attachments
·         Search the Virtual Vault with Outlook Instant Search, Outlook Advanced Find, or Windows Desktop Search
·         Delete items and folders 
·         Move items between folders, and reorganize folders
·         Archive items using drag and drop
·         Move items into Virtual Vault using Outlook rules

Solution

 If creating new folders in the shared mailbox is a requirement, they will need to be created in the mailbox first and synchronized to the archive so they are visible in Virtual Vault.

SOLUTION
Rob.Wilcox's picture

I agree with Tony.

It's not only a bad idea.

It won't work.

Edyxx's picture

Okay thank you for the confirmation that it won't work. I thought so, but I was not sure.

Edy