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the shell stopped unexpectedly and explorer.exe was restarted in windows xp

  • 1.  the shell stopped unexpectedly and explorer.exe was restarted in windows xp

    Posted Mar 24, 2012 03:19 AM

    Hi,

     

    I am facing problem with windows explorer.exe, whenever i open C drive(OS partition) or windows folder my explorer.exe gets restarted. and eventviewer showing the below error.

    " the shell stopped unexpectedly and explorer.exe was restarted "

    Pls help.



  • 2.  RE: the shell stopped unexpectedly and explorer.exe was restarted in windows xp

    Posted Mar 28, 2012 02:17 PM

     What Symantec product and version are you using? Might be an infection of some kind. I recommend getting the latest virus definitions and running a full scan in Safe-mode.

    You might also try running the Power Eraser utility to scan this system.

    http://www.symantec.com/security_response/malware.jsp