Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Shortcut folders has been created in place of original folders

Created: 28 Feb 2013 • Updated: 28 Feb 2013 | 4 comments

Dear sir/madam

we are using symantec endpoint protection in windows operating systems, It's not detecting and cleaning like desktop.ini and shortcut folders has been created in place of Original folders and hidden all files in drives.

kindly tell me the solution of above problem.

 

any patches are available ?

Operating Systems:

Comments 4 CommentsJump to latest comment

Ashish-Sharma's picture

Hi,

If SEP not detect virus you can submit file for submission.

Check this thread and process for submission

https://www-secure.symantec.com/connect/forums/submit-suspicious-files-symantec#comment-7536671

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

looks like system is affected.

can you see any suspicious file? run symhelp for load point

 

.Brian's picture

Please see this thread which contains tools to help clear an infection:

https://www-secure.symantec.com/connect/forums/you...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.