Endpoint Protection Small Business Edition

hi All,

Recently I have faced a virus infection issue at client side and same virus file is submitted to symantec suport to get resolution but not find satisfactory solution.  This virus has not symantec client has detected and hence cant cleaned.Can anyone guide me for getting resolution.

Virus behaviour is creating shortcuts on  machine/ pen drive.

details of virus (worm):

Developer Notes
---------------------------------------------------------------------------

0xFFD12566.rar is a container file of type. RAR.
0xFFD12566.exe Our automation was unable to identify any malicious content
in this submission. 
The file will be stored for further human analysis This file is contained
in  0xFFD12566.rar.

Attachment(s)

Antivirus scan for 5ddf992b6928dd4518ecc01129d1520f at UT...pdf   77 KB 1 version

Contact Symantec Support directly referencing you previous submission number - they will check with the Security Response team regarding the manual further checks on your file sample.

Is anyone more on this.....

contacting Security Response team is the correct way to proceed.

Yes , finally I got resolution from symantec support but initally they have not detected.

Thanks to all