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Shortcut Virus Removal

Created: 03 Jun 2013 | 4 comments

I am using symantec endpoint protection, recently my external hard drive got compromised by a virus, which hides the original folder and creates their shortcuts. I can see that its slowly affecting 'My Documents' folder too in my system.

In my hard drive there is this unknown folder 'c2c2' is getting created with 2 .js files in it. I believe the autorun.inf file is infected and is re-activating the virus again, even after deleting the folder.

I tried scanning my hard drive using Norton Endpoint, but of no use. Can anyone please suggest me a solution as i cannot afford to format my external hard drive.

Operating Systems:

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ᗺrian's picture

Try using the tools mentioned here:

If you have a copy of the malicious file, you can submit to Symantec Security Response

Have you located the malicious files?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture


Are running the SEP 12.1 client with latest definitions and carry all the latest Microsoft updates and security patches on the machine?

Run a scan in safe mode with networking to remove the virus.

Could you zip each of the folders and submit the zip files (without password) to the Symantec Security Response Team on :

We also offer a self-service site to analyze files, at, which can give you more information on the files you submit to it.

What to do when you suspect that a Symantec AntiVirus product is not detecting viruses

In your case, it is also advisable to follow few important steps:

1) Make sure all these machines are Patched with ALL Latest MS security patches and service packs.

2) Make sure the machines are installed with the Latest Symantec virus definitions.

3) Disable the Autorun Feature on the machine via GPO.

4) Disable System Restore before you do this as the virus also creates entries in the System Restore Points store volumes.

Also, check this Article:

Using Symantec Help (SymHelp) Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

technical_specialist's picture

Check if this forum help

Microsoft Windows Shortcut 'LNK/PIF' Files Automatic File Execution
Microsoft Security Bulletin MS10-046/ (KB2286198)

Microsoft Windows Server Service RPC Handling Remote Code Execution
Nortel Response to Microsoft Security Bulletin MS08-067/ (KB958644)

W007's picture

Check this artical

Eliminating viruses and security risks
Article:HOWTO27280  |  Created: 2010-01-08  |  Updated: 2010-01-15  |  Article URL

Also check this discussion

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.