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shortcut virus remover tools

Created: 19 Sep 2013 | 5 comments


I am using the SEPM 11.0.6000.550 . Whenever i plug my usb i can see the shortcut virus..i searched in the net to see how to solve it... i used cmd way and installed USB DISK SECURITY bt still it dint go..please help me.

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Ambesh_444's picture


Please upgrade your sepm from sepm11 to sepm 12.1.3.

and follow the below thread for the best answer.

Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

ᗺrian's picture

Run the symantec power eraser on the system

How to run Symantec Power Eraser with the SymHelp utility
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Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture


Are running the SEP 11.x client with latest definitions and carry all the latest Microsoft updates and security patches on the machine?

Run a scan in safe mode with networking to remove the virus.

Could you zip each of the folders and submit the zip files (without password) to the Symantec Security Response Team on :

We also offer a self-service site to analyze files, at, which can give you more information on the files you submit to it.

What to do when you suspect that a Symantec AntiVirus product is not detecting viruses

In your case, it is also advisable to follow few important steps:

1) Make sure all these machines are Patched with ALL Latest MS security patches and service packs.

2) Make sure the machines are installed with the Latest Symantec virus definitions.

3) Disable the Autorun Feature on the machine via GPO.

4) Disable System Restore before you do this as the virus also creates entries in the System Restore Points store volumes.

Also, check this Article:

Using Symantec Help (SymHelp) Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.