Shortcuts not in Outlook but in Archive Explorer
We're running EV 7.5 on Windows 2003 servers. Mail system is Exchange 2007 SP2 with Outlook 2007 SP2.
I notice that we have issues where users say they are missing archived items in their Outlook. When we ask them to check their Archive Explorer, they can see (and access) the items there. So it looks like the shortcuts have somehow been removed or misplaced - is this common? Does anyone know how this can happen?
Secondly, is there a way to recreate the shortcuts in Outlook again? I know we can right click on items in EV > Copy to Mailbox, but this seems to restore the entire item (i.e unarchives it) rather than just the shortcut? Which means the user then has to re-archive again, choosing whichever retention policy they need?
Finally, when viewing an archived item in Outlook, is there anyway to find out the retention policy that item has been archived under? For example, a user has an archived item and wants ot know how long that item will remain in the vault for before it's expired, how can they do that?
Can anyone help?