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Shortcuts to personal vault in shared mailbox

Created: 27 Mar 2013 • Updated: 28 Mar 2013 | 1 comment
This issue has been solved. See solution.


We have a shared mailbox where an ex-delegate has manually archived (inadvertently I assume) some of the items to their personal vault, but left the shortcuts in the shared mailbox.

Now another delegate is trying to open the items using the shortcuts but does not have permission.

Is there any way that I can easily identify all the shortcuts that are pointing to the wrong mailbox?

Operating Systems:

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JesusWept3's picture

not easily
But you can go to each shortcut and go to the item properties or do Tech Info with the client installed and go to Selected Item, it will show the archive ID that the shortcut is set to use, and if that archive ID is different than the archive ID of the shared mailbox archive, then its safe to assume the item doesnt belong to that archive

You can also see the archive ID through Outlook spy, through the View Original Item link as well