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Created: 20 Jul 2012 | 3 comments

currently running SEPM with gup FOR REMOTE LOcation and small amount of PCs remote site 10/12/7 qty

i want to shedule content download as required interent live update server but as i read GUP failed in case of internet liveupdate env so kindly guide me how can i shedule

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Mohan Babu's picture


How many Clients are in the remote site?

You live to receive the content updates from Internet or from GUP for the remote location?


You can configure GUP on remote locations. GUP will download updates from the SEPM server and it distribute the updates to the clients .

The Group Update Provider was a feature request to support designating a particular client to serve as a computer that will get content updates and publish them. This is designed to provide functionality vaguely similar to configuring a legacy Symantec AntiVirus client as a secondary server.
The computer that is downloading and publishing the content is referred to as the “Group Update Provider.” The computers in the client group will use the designated “Group Update Provider” as a local proxy for content updates. 

Configuring the Group Update Provider (GUP) in Symantec Endpoint Protection 11.0 RU5 and later

Mohan Babu

+91 9884382160

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Mithun Sanghavi's picture


What version of SEPM / SEP 11 are you running?

I believe you are talking about this Issue - 

The Symantec Endpoint Protection (SEP) client is unable to update if its Group Update Provider(s) (GUP(S)) have temporarily been unreachable.

Make sure you are running the Latest version of SEP on all machines i.e; SEP 11 RU7 MP2

I would request you to check this Article:

What happens when both LiveUpdate Server and Default Management server are configured in a LiveUpdate policy?

How to update virus definitions and other content with Symantec Endpoint Protection and Symantec Network Access Control

Symantec Endpoint Protection Manager - LiveUpdate - Policies explained

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

greg12's picture

You are right, it's not possible to schedule content with a GUP. That's because the GUP is a content proxy of the SEPM. And it's not possible to schedule the content download from the SEPM. It depends on the heartbeat and the communication mode (push/pull).

If you want the clients in the remote locations to get scheduled downloads, you have to use either internet download or LiveUpdate Administrator.

But in most cases, it's just not necessary to implement a LUA instead of a GUP. A LUA is a great tool, but in particular for large environments. Learning curve is steep. In comparison, GUPs are very easy to implement.

Can you tell us why you want to schedule the download?