Data Loss Prevention

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  • 1.  Shutdown DLP agnets - Symantec Endpoint Agent start error: 16389

    Posted Oct 16, 2012 05:20 AM

    Dear All,

    Hi

    I have some questions regarding the DLP agent

    1-One of the DLP agnets (Symantec Endpoint Agent service) is stopped and after trying to start the service it gives the following error in Event Virewer:

    Symantec Endpoint Agent Service terminated with the following error: 16389    Event ID: 7023

    I have attached the screenshot of the error

    What is the reason of this Error because based on my researches i could not find anything?

    2-There are many Shutdown agents in Console and for the agnets that we can ping them when i connect to the services of them and restart them they could be started.

    How can i check the reason of that?

    How can i reduce number of them?

    3-Is there any tool or log to check the DLP agent and troubleshoot (Why this service is stopped) .

     

     



  • 2.  RE: Shutdown DLP agnets - Symantec Endpoint Agent start error: 16389

    Posted Oct 16, 2012 07:48 AM

    shahram,

     

    error 7023 is a windows shutdown error, error 16389 http://technet.microsoft.com/en-us/library/dd408604(v=ws.10).aspx

    do you have the correct credentials for the agent?



  • 3.  RE: Shutdown DLP agnets - Symantec Endpoint Agent start error: 16389

    Posted Nov 15, 2012 03:00 PM

    Shahram,

    When does this error hapen?



  • 4.  RE: Shutdown DLP agnets - Symantec Endpoint Agent start error: 16389

    Posted Dec 06, 2012 02:53 AM

    You can try by  restarting your agent machine else Endpoint server if problem still not resolves genearate symantec ticket

     DLP service due to techical reason also see the below

    http://support.microsoft.com/kb/327649