Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Shutdown DLP agnets - Symantec Endpoint Agent start error: 16389

Created: 16 Oct 2012 | 3 comments

Dear All,

Hi

I have some questions regarding the DLP agent

1-One of the DLP agnets (Symantec Endpoint Agent service) is stopped and after trying to start the service it gives the following error in Event Virewer:

Symantec Endpoint Agent Service terminated with the following error: 16389    Event ID: 7023

I have attached the screenshot of the error

What is the reason of this Error because based on my researches i could not find anything?

2-There are many Shutdown agents in Console and for the agnets that we can ping them when i connect to the services of them and restart them they could be started.

How can i check the reason of that?

How can i reduce number of them?

3-Is there any tool or log to check the DLP agent and troubleshoot (Why this service is stopped) .

Comments 3 CommentsJump to latest comment

stumunro's picture

shahram,

error 7023 is a windows shutdown error, error 16389 http://technet.microsoft.com/en-us/library/dd408604(v=ws.10).aspx

do you have the correct credentials for the agent?

kishorilal1986's picture

You can try by  restarting your agent machine else Endpoint server if problem still not resolves genearate symantec ticket

 DLP service due to techical reason also see the below

http://support.microsoft.com/kb/327649