Symantec Management Platform (Notification Server)

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  • 1.  Silverlight/Activity Center broken after update to 76

    Posted Mar 10, 2015 06:31 AM

    After doing a fresh install first to see what is, I wanted to take my demo environment to upgrade to 76.

    In the upgrate to 76, Silverlight (SL)/Activity Center (AC) seems to be broken somewhere during that process.

    Running ITMS76 on 2012R2 (fully updated), 4 cores, 8Gb.

    Altiris Console says SL is missing and SL (5.1.30514.0) is telling me it is already installed.There is no SL msg in the log exept its presence is noted during the upgrade in Altiris Logs, nor in the Windows events.

    I have tried the oldest trick (remove SL, remove AC, wait, install SL and install AC, wait), but that did not help.

    Any other suggestions?



  • 2.  RE: Silverlight/Activity Center broken after update to 76

    Broadcom Employee
    Posted Mar 10, 2015 07:02 AM

    Do you have a latest version of SL x64 from window update? Your SMP web site URL is in trusted sites of I.E?



  • 3.  RE: Silverlight/Activity Center broken after update to 76

    Posted Mar 10, 2015 08:50 AM

    Latest SL is installed

    It fails on http://localhost/.. which is in trusted sites

    It runs fine (so thx for the suggestion!) when using the machine name in the url! http://smp/altiris/console

     



  • 4.  RE: Silverlight/Activity Center broken after update to 76

    Posted Mar 10, 2015 11:29 AM

    Exact same problem here - Make sure you download and install .Net 4.5.2 on your notification server and site servers.  Once we did this and rebooted, activity center worked great.



  • 5.  RE: Silverlight/Activity Center broken after update to 76

    Broadcom Employee
    Posted Mar 11, 2015 08:17 AM

    You may also consider to remove "Temporary internet files" in IE optiona after upgrade - in most cases that solves post-upgrade issues with console.

    Thank you,

    Alex.



  • 6.  RE: Silverlight/Activity Center broken after update to 76

    Posted Mar 12, 2015 09:27 AM

    4.5.2 was already installed..



  • 7.  RE: Silverlight/Activity Center broken after update to 76

    Posted Mar 12, 2015 09:28 AM

    Done.  Did not solve this



  • 8.  RE: Silverlight/Activity Center broken after update to 76

    Broadcom Employee
    Posted Mar 12, 2015 03:12 PM

    Check your "Compatibility View Settings" in I.E

    Compatibility.jpg

     



  • 9.  RE: Silverlight/Activity Center broken after update to 76

    Posted May 20, 2015 06:01 AM

    What should be the advised compatibility settings Igor?

    Strange thing in my opinion is what ever I use it works local on from remote computer, exept for ..\localhost\..

    So somewhere a connection or so is lost on the smp server and this happend after upgrading to 76.

    76hf1 did not solve this.



  • 10.  RE: Silverlight/Activity Center broken after update to 76

    Broadcom Employee
    Posted May 20, 2015 07:50 AM

    1. Try to add your dns suffix of SMP URL there

    DNS.jpg

    2. Also open a SIM and check whether all installed product are properly configured (if not, then appropriate product will show "Not properly configured" warning message in SIM").

    3. Try to open Debugger in I.E when Activity Center is loading page, to see where it stuck.

    4. Check "NT Event" Application/System logs on SMP machine, when Activity Center throws this issue.