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SIM 4.6 Installation - Cannot Connect to DataStore

Updated: 05 Jun 2010 | 3 comments
JPAC's picture
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This is a first-time install of SIM 4.6, so it's probably something really dumb I'm doing here.

I installed on a Dell 2950, and got through installing the license, certificate, and console, now I'm stuck. Whenever I log in as either Administrator or my newly created account, all of the dashboard events simply read "An error occured while trying to load query." I checked the priveleges for my role, ensuring I have read and search rights, and also verified the UN/PW is correct under System > DataStores > Properties > Connection. Verified that my role shows up under Permissions, as well.

In addition, whenever I click on System > Operating Systems or System > Loactions, I get the error popup "Error occured while communicating with the data store."

Any help is appreciated. Thanks!

Tim

Comments

shaun_b's picture
21
Oct
2009
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Couple things...

1. Did you fully patch the appliance after the preliminary 4.6 install? 
2. Check the datastore to see if it is indeed corrupt - http://service1.symantec.com/support/ent-gate.nsf/...

morcef's picture
02
Dec
2009
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thought

I have the same problem, and taking into consideration that the only error i got after installation was related to /etc/fstab file with some LABELs that could not be assigned properly...i think the problem is with Labeling.
Did you have the same booting problem after installation?

Cosmin MARIN
Symantec Technical Specialist

olaf's picture
03
Dec
2009
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Did you change any password

Did you change any password via command-line after installing SSIM 4.6?