IT Management Suite

Hi guys,

Anyone having experienced those error messages below? Is there anyway around this? I have tried to delete and download those files again with no luck.

I did not find anything yet on Support. Any help would be much appreciated.

Hi!

Did you try to rename symantec_v2.pl.xml.zip file from C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\ and then re-open SIM to download a new symantec_v2.pl.xml.zip again?

Thanks,

IP.

Hi Igor, 

Thanks for your reply. Did that and same error. Just to clarify, this is a clean install. SIM is up to date.

Regards.

While looking at SIM logs, I'm getting File hash does not match: reference hash. See below:

<event date="04/27/2015 14:44:35.5620964 -03:00" severity="4" hostName="ITMS76-LAB" source="Symantec.Installation.Automation.ConsoleEvents.DownloadManager_FileDownloadStatusEvent" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792703"><![CDATA[Downloaded package 'http://www.solutionsam.com/solutions/7_6/smp/7_6_rtm/x64/altiris_unixagentlanguages_7_6_x64.msi?symct=1430167022_e57ecae3067b9db6e3d57aac366338d3': Status: Success]]></event>
<event date="04/27/2015 14:44:35.5933631 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792734"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_powerschemetask_7_6_x64.msi' File hash does not match: reference hash: c229eae9de249e7e728e19db4ff2d071144c4f7153e19776ce7aa19133ab5bd5/computed hash: 13cc0f054d5e50d32d6cab9932e0a1d3f3892c8474cc172618a21a265217e972]]></event>
<event date="04/27/2015 14:44:35.6089873 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792750"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_rtci_7_6_x64.msi' File hash does not match: reference hash: cdfa72e9de61d864dcfcf9e412d2150ca2e3170ef31de57a4ccb54e04096fb28/computed hash: 0d53f6f42ff187439a366483d99ae63dbd76ce7551b62a67a3449858ba74b760]]></event>
<event date="04/27/2015 14:44:35.7183661 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792859"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_reporting_7_6_x64.msi' File hash does not match: reference hash: 0902ea0320f51cc64ede1f92450dea920ce03b07bb72941ddc126788bb1512a7/computed hash: 32ffe988c4f023dbd0632d01586b843030cb98713870fe2cc38aa63eb0d4fe70]]></event>
<event date="04/27/2015 14:44:35.7339912 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792875"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_nswebservice_7_6_x64.msi' File hash does not match: reference hash: b6076cbcad623e93643d6247ee854ceee536d10f6fae6301630ef0df1d26f714/computed hash: b5d88660cb32d09391425066b6f010bab8f1c619689126146dc323936a117317]]></event>
<event date="04/27/2015 14:44:35.7339912 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792875"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_supportability_7_6_x64.msi' File hash does not match: reference hash: 5d8a3868d416adbad7135e64963afc2e865c5c07a55413b9968fe977c0c6cd25/computed hash: bcb1c322c30c75c8c202a12cb9619fce92906f30417ff9086e72783721ffc44e]]></event>
<event date="04/27/2015 14:44:35.7496179 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792890"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_inventorypackforserverslp_7_6_x64.msi' File hash does not match: reference hash: d013ed97bf6b6aac229db7c9bed065e729c6a85c63e236643feea8e513028060/computed hash: 1fe770507f9f36d75c5afb0b0831d5fb8d8659fcaf541ba9e7b80f9575ae01d0]]></event>
<event date="04/27/2015 14:44:35.7652417 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792906"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_rtcilanguages_7_6_x64.msi' File hash does not match: reference hash: cec887f455350c825f52e46ec041fe9068b9de8f5e68359c5634ab1b74336bb2/computed hash: 183f6230614f956dcf9c3ff7b0a05b28cf93fbdebdc148554378acbac3a761a0]]></event>
<event date="04/27/2015 14:44:35.7808654 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792921"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_rtsmlanguages_7_6_x64.msi' File hash does not match: reference hash: c2f40e3c4b545362094f72ceb68d09843de6eeb81a69b7d03301d180951e74a9/computed hash: 47cd804482d599547234b0b67a7a5be6a9d95e4138eca34cd1b737d102f37425]]></event>
<event date="04/27/2015 14:44:35.8433673 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11792984"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_reportinglanguages_7_6_x64.msi' File hash does not match: reference hash: 71644566656f43f0958bddad6807e6de65a07ce009e7f75109e20ef4c57ebd26/computed hash: 3e266881582884e59029397e1fc0eb3bf93185d60ccb5b9f1d484cd475a076e6]]></event>
<event date="04/27/2015 14:44:35.8589956 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.FileValidator.ValidateFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11793000"><![CDATA[Failed to validate file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_unixagentlanguages_7_6_x64.msi' File hash does not match: reference hash: 31331e21e3e04b8f725dee8db3fd606dec6ab0ebbc6f33b6fb0aa3d98f40ffdb/computed hash: fd3fde31021faf5d174b63964b5ce2b34a2f02320f6fa3ec0538a740cd29dcef]]></event>
<event date="04/27/2015 14:44:35.8589956 -03:00" severity="4" hostName="ITMS76-LAB" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11793000"><![CDATA[Downloading files...]]></event>
<event date="04/27/2015 14:44:36.0933953 -03:00" severity="1" hostName="ITMS76-LAB" source="Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3416" thread="12" tickCount="11793234"><![CDATA[Falha dos seguintes arquivos ao validar: 
http://www.solutionsam.com/solutions/7_6/itms/7_6_rtm/altiris_powerschemetask_7_6_x64.msi?symct=1430166896_92d49b0b837fb1090c8b17e60b9b50f8
http://www.solutionsam.com/solutions/7_6/itms/7_6_rtm/altiris_rtci_7_6_x64.msi?symct=1430166896_a81c96c382290b0bd7350151f49ac77a
http://www.solutionsam.com/solutions/7_6/smp/7_6_rtm/x64/altiris_reporting_7_6_x64.msi?symct=1430166915_e87f4daaa7115b0b40e55d81c892de77
http://www.solutionsam.com/solutions/7_6/smp/7_6_rtm/x64/altiris_nswebservice_7_6_x64.msi?symct=1430166915_833610b9d051a659e7c4d1bd94b836ab
http://www.solutionsam.com/solutions/7_6/itms/7_6_rtm/symantec_supportability_7_6_x64.msi?symct=1430166915_90d0b32ee321672394e2e03c0ff42794
http://www.solutionsam.com/solutions/7_6/itms/7_6_rtm/altiris_inventorypackforserverslp_7_6_x64.msi?symct=1430166924_c9494b938147fb707263209a6a543f5f
http://www.solutionsam.com/solutions/7_6/itms/7_6_rtm/altiris_rtcilanguages_7_6_x64.msi?symct=1430167021_f3e4a1246e10f844a5dc7a4db3bbeb8d
http://www.solutionsam.com/solutions/7_6/itms/7_6_rtm/altiris_rtsmlanguages_7_6_x64.msi?symct=1430166926_dc3e8f6f989f3a6c8c14d383c00bf142
http://www.solutionsam.com/solutions/7_6/smp/7_6_rtm/x64/altiris_reportinglanguages_7_6_x64.msi?symct=1430167022_75a7039e3847b16fbd2d7356acc70bbe
http://www.solutionsam.com/solutions/7_6/smp/7_6_rtm/x64/altiris_unixagentlanguages_7_6_x64.msi?symct=1430167022_e57ecae3067b9db6e3d57aac366338d3

Isso afetará os seguintes produto(s): 
Altiris Inventory Pack for Servers 7.6 - Idiomas (7.6.1395)
Altiris Power Scheme Task 7.6 (7.6.1395)
Altiris Real-Time Console Infrastructure 7.6 (7.6.1395)
Altiris Real-Time Console Infrastructure 7.6 - Idiomas (7.6.1395)
Altiris Real-Time System Manager 7.6 - Idiomas (7.6.1395)
Symantec Management Platform 7.6 (7.6.1383)
Symantec Management Platform 7.6 - Idiomas (7.6.1383)
Clique em Tentar novamente para repetir ou em Cancelar para sair deste assistente.]]></event>

Hi Rafael,

1. I've checked on clean Windows 2008 R2 SP1 x64 Server with SIM 7.6.71 and I don't see such problems. All msi packages were downloaded for chosen ITMS 7.6 and successfully validated.

2. You have same "DefaultPLSource" for SIM in registry?

http://www.solutionsam.com/solutions/pl/symantec_v2.pl.xml.zip

"InstallDir" with "PackageRepositoryPath" regkeys values are correct?

3. You've already tried to delete these msi packages and re-download them back, then deletion of everything from C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\ and re-download everything, will doesn't make sense...

Thanks,

IP.

Igor,

1- SIM version 7.6.71 and I'm using a Win 2012 R2 x64 Datacenter Edition. For what I know on Release Notes, this guy works. 

2- These values are the same and appointing to the correct SIM location.

Looks very strange...

I'll suggest you to ask support to deliver a created offline installation package of ITMS 7.6 release with HF1 as well. Then you can delete all downloaded packages on your server and extract all packages from delivered offline installation ITMS 7.6 HF1.exe package.

Thanks,

IP.

Hi Igor,

Thank you for your support on this. I had a case opened and they sent me the MSI's that I was having trouble working, for installation and they worked. They did not told what was wrong. But good thing I could install the software after all.

Regards.