ServiceDesk

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  • 1.  SIM for ServiceDesk 7

    Posted Sep 10, 2009 05:39 AM
    Ok. So I'm trying to install the new servicedesk 7 on a brand spanking new x64 Server (2003). I'm having problems locating the SIM manager that'll run. I found one but it will not install on 64bit server. Any assistance would be nice.


  • 2.  RE: SIM for ServiceDesk 7

    Posted Sep 10, 2009 06:20 AM
    http://www.symantec.com/connect/forums/ns-7service-desket-al
    Has info I need. I agree with this post. there isn't much integrity as far as a single place to find everything without lots of searching.


  • 3.  RE: SIM for ServiceDesk 7
    Best Answer

    Posted Sep 10, 2009 10:46 AM
    You install the SIM on the NS server (32-bit), there select the Service Desk 7 Solution to install. After that is complete, you will see a download link in the console. Copy the actual service desk install file over to your 64-bit Service Desk server and install it.

    You can use the SQL server for the NS (32-bit) or install a 64-SQL on the Service Desk server.