SIM for ServiceDesk 7

This issue has been solved. See solution.
AdrianC's picture
AdrianC
September 10th, 2009

Ok. So I'm trying to install the new servicedesk 7 on a brand spanking new x64 Server (2003). I'm having problems locating the SIM manager that'll run. I found one but it will not install on 64bit server. Any assistance would be nice.

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AdrianC's picture
AdrianC
11 weeks 15 hours ago

http://www.symantec.com/connect/forums/ns-7service-desket-al

http://www.symantec.com/connect/forums/ns-7service...
Has info I need. I agree with this post. there isn't much integrity as far as a single place to find everything without lots of searching.

0 votes
Rdutch12's picture
Rdutch12
11 weeks 11 hours ago

The SIM runs on the NS

Solution

You install the SIM on the NS server (32-bit), there select the Service Desk 7 Solution to install. After that is complete, you will see a download link in the console. Copy the actual service desk install file over to your 64-bit Service Desk server and install it.

You can use the SQL server for the NS (32-bit) or install a 64-SQL on the Service Desk server.

Rob Hilberding
Sr. Consultant
ExpressAbility
www.expressability.com

+2 (2 votes)
SOLUTION