Endpoint Protection

 View Only
Back to discussions
Expand all | Collapse all

Simple question: where do you identify the SEP server?

  • 1.  Simple question: where do you identify the SEP server?

    Posted Dec 07, 2011 05:52 PM

    Hello All,

    When I am sitting at the workstation, how do you identify where the workstation it attempting to get virus updates from?

    I had an old server: destroyed it.  I put in a new server.  Now, I can't be sure if all the clients are looking in the right place for updates.

     

    Thanks.

    Wj



  • 2.  RE: Simple question: where do you identify the SEP server?
    Best Answer

    Posted Dec 07, 2011 06:03 PM

    Hello Wj,

    Try this first:

    1. Open the SEP client.
    2. Click Help & Support
    3. Click Troubleshooting
    4. Look to the right of Server

    If it says "Offline", then the SEP client can't connect to a SEPM. You can then determine what SEPM it is trying to connect to by following these steps:

    1. Go to C:\Program Files\Symantec\Symantec Endpoint Protection (or wherever you installed SEP)
    2. Open Sylink.xml
    3. The hostname and/or IP are listed there. Look for lines which start with Server Address.

    Regards,

    James



  • 3.  RE: Simple question: where do you identify the SEP server?

    Posted Dec 08, 2011 07:35 AM

    Perfect James.  Thank You!



  • 4.  RE: Simple question: where do you identify the SEP server?

    Posted Dec 08, 2011 11:00 AM

    You're very welcome!

    Regards,

    James