Endpoint Protection

Problem:

I exported exe installer packages of SEP12 RU4 respectively for 32bit and 64bit Windows.It worked on Windows 7 and early version.But on Windows 8/Windows 8.1,it coundn't be installed successully.The installer just quit when the progress nearly finished.I checked the installation log, nothing unexpecable was found. However,I could install it successfully with the original package shipped with SEP12 RU4 installation CD.There should be no corruption of the package I generated , because it did work on Windows XP/2003/7/2008.

Did this issue happen to anyone of you?Could you please give me some suggestions?

SEPM Version : 12.1.4013.4013

Updated: I actually upgraded to SEPM MU4 from SEPM 12.1 MU2.Does this matters?

Updated 2 :

I reinstalled SEPM 12.1.4013.4013 with recovery files (without restoring the Databse).Problem solved.Thanks for you guys help.

Can you post the SEP_INST.log file for review?

Did you try disable UAC ans windows firewall ?

Can you post sep_inst.log

Available in %temp%

Try to run Clean wipe tool and export new package from SEPM and try to install new package.

I've already done this twice...

Hi

I uploaded the log as attachment.Pleae kindly have a check.Thanks!

BTW,I tried disable UAC and Windows Firewall/Windows Defender,didn't work either.

Attachment(s)

SEP_INST_124.txt   900 KB 1 version

Please post the SIS_inst.log file as per this document

http://www.symantec.com/business/support/index?page=content&id=TECH164067

Hi Rafeeq

I just reproduced the problem and here is the log.

2013-12-19T04:18:06.480Z ALL   I SIS  --------------------------------------------------------------------------------
2013-12-19T04:18:06.480Z ALL   I SIS  Log file set to: C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Data\Install\Logs\SIS_INST.LOG

2013-12-19T04:18:06.480Z ALL   I SIS  Log level set to: DEBUG
2013-12-19T04:18:06.480Z INFO  I SIS  VersionNT: 603
2013-12-19T04:18:06.480Z INFO  I SIS  WindowsBuild: 9600
2013-12-19T04:18:06.480Z INFO  I SIS  ProductType: 1
2013-12-19T04:18:06.480Z INFO  I SIS  
2013-12-19T04:18:06.511Z ERROR I SIS  Invalid Script: The computed hash not match the expected value for file: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Scripts\startup.sis
2013-12-19T04:18:06.511Z INFO  I SIS  Current local time is 2013-12-18T20:18:06.511
2013-12-19T04:18:06.511Z INFO  I SIS  PID 388 (0x184)
2013-12-19T04:18:06.511Z DEBUG I SIS  CSepInstallService::RunInstallProcess() Created InstallServiceNotification object.
2013-12-19T04:18:06.511Z INFO  I SIS  Successfully reset script start event (before execution)
2013-12-19T04:18:06.511Z INFO  I SIS  Successfully reset script cancel event (before execution)
2013-12-19T04:18:06.511Z INFO  I SIS  Successfully set script start event (before execution)
2013-12-19T04:18:06.511Z FATAL I SIS  Unable to load install data XML!
2013-12-19T04:18:06.511Z INFO  I SIS  Successfully set script end event (after execution)
2013-12-19T04:18:06.511Z ALL   I SIS  SIS Completed: Status: -5

For you reference :

Obivously,some key files were missing if I use the exe package.

Did you try to export new sepm package ?

Yes,for several times so far. I think it's not the problem of the package because I can't successfully install it on Windows xp/2003/7/2008.

Did you try by rebooting the client system?

MSI (s) (E8:48) [19:19:58:401]: Product: Symantec Endpoint Protection -- Installation operation completed successfully.

Yes,tried right after the installation.

How many system having same issue ?

It's best BET you can open support ticket

I was expecting a long file of SIS_inst.log...

Every Win8 system I want to deploy.

It seems that the 7zip self-extraction package I downloaded from the internal website of my company was corrupted.I downloaded it again and reinstalled the SEPM with recovery files.Problem solved.Thanks to you all.