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Single Sign-On for Service Desk 7.1 SP2

Created: 02 Oct 2012 | Updated: 08 Oct 2012
QuietLeni's picture
QuietLeni Partner Accredited
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Dear All,

I have been trying to get Single-Sign-On, i.e. Internet Explorer authentication working on Service Desk 7.1 SP2, but I have not been able to go straight to the Process Manager without first coming to the login screen where you need to enter your email address and password.

I go to the Process Manager URL and it shows the "Active Directory Login" elements, but then asks for my username and password.

Why might this be? My user is already Synchronized into Service Desk and I can see everything in there as a user.

Hmmm. I am using IE 8 on the server to access the SD.

Kindest regards,

QuietLeni

Quick Look Solution

So far I have gotten

So far I have gotten pass-through authentication to work, when going through the following KB article: http://www.symantec.com/docs/HOWTO21512

You should also verify the IE settings. Pass-through authentication usually won't work, if your ServiceDesk server URL is in the internet zone. Instead it should be added to the "Local Intranet" zone.

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Comments

Aryanos
04
Oct
2012
Votes
0

It should just work if you

It should just work if you have it setup to go through AD authetication. Is everyone having an issue with this or just a few users?

I like my beats fast and my bass down low

dawi_x
Partner
Accredited
04
Oct
2012
Votes
0

I thought a prerequisite for

I thought a prerequisite for using pass-through was also to have the default and classic IIS application pools running with the service account as identity..

regards,

dawi_x

Arun_Singh
Symantec Employee
Accredited
04
Oct
2012
Votes
0

QuietLeni there are a couple

QuietLeni there are a couple of different reasons why the Pass-Thru authentication may not be working. I have worked on a number of cases each with a different cause (Recently had a case where the AD email address was different to the one synced in the ProcessManager DB).

I would recommend opening a support case and having a TSE have a look at your environment. 

QuietLeni
Partner
Accredited
05
Oct
2012
Votes
0

Arun, Thanks for your

Arun,

Thanks for your comment. What other reasons have you seen for this not working?

Kindest regards,

QuietLeni

I stand by the accuracy of my Inventory of the organisation. Don't blame me for the picture that it presents...

PeeGee
Partner
Accredited
06
Oct
2012
Votes
+2
SOLUTION

So far I have gotten

So far I have gotten pass-through authentication to work, when going through the following KB article: http://www.symantec.com/docs/HOWTO21512

You should also verify the IE settings. Pass-through authentication usually won't work, if your ServiceDesk server URL is in the internet zone. Instead it should be added to the "Local Intranet" zone.

QuietLeni
Partner
Accredited
08
Oct
2012
Votes
0

Thanks PeeGee, This is what I

Thanks PeeGee,

This is what I was looking for!

Kindest regards,

QuietLeni

I stand by the accuracy of my Inventory of the organisation. Don't blame me for the picture that it presents...