Single Sign-On for Service Desk 7.1 SP2
I have been trying to get Single-Sign-On, i.e. Internet Explorer authentication working on Service Desk 7.1 SP2, but I have not been able to go straight to the Process Manager without first coming to the login screen where you need to enter your email address and password.
I go to the Process Manager URL and it shows the "Active Directory Login" elements, but then asks for my username and password.
Why might this be? My user is already Synchronized into Service Desk and I can see everything in there as a user.
Hmmm. I am using IE 8 on the server to access the SD.
So far I have gotten
So far I have gotten pass-through authentication to work, when going through the following KB article: http://www.symantec.com/docs/HOWTO21512
You should also verify the IE settings. Pass-through authentication usually won't work, if your ServiceDesk server URL is in the internet zone. Instead it should be added to the "Local Intranet" zone.