Single user has issues using the restore from vault icon on another users mailbox items
I have a user who has issues restoring mails from another exchange users vault.
The user can open the items without any issues and see the full item.
The user has full permissions to the exchange account and the vault.
Stranger is that when the user open her own vaulted items to restore there are no issues using the restore from vault icon.
Subsequently the mailbox affected does allow the owner to open the items en masse using the restore icon.
I have also tried giving my own account full permission to the vault affected and I too cannot restore the items.
THe version of vault in use is EV 10
This issue only started happening over the past 4 months and I have tried virtually everything I can think to do.
Even so far as to revert back to version 9.0 of the software and nothing has resolved the issues.
Just to through this into the mix a little, the user who cannopt open the item is on Citrix Xenapp, but I am on a Fat Client Setup (No Citrix)
Has anyone else had this issue before.